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Gestão de vendas - Ética nos negócios e vendas
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Gestão de vendas - Ética nos negócios e vendas

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  • 1.5-3 Avg Hours
  • CPD Accredited
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  1. Negócios
  2. Gestão
  3. Gestão de vendas - Ética nos negócios e vendas

Gestão de vendas - Ética nos negócios e vendas

Saiba mais sobre a teoria e a prática da ética empresarial relacionada às vendas, com este curso on-line gratuito.
Este curso on-line gratuito em gerenciamento de vendas ensinará sobre ética nos negócios e vendas. A gerência precisa garantir que todos os funcionários tenham uma boa compreensão do comportamento e da ... Este curso on-line gratuito em gerenciamento de vendas ensinará sobre ética nos negócios e vendas. A gerência precisa garantir que todos os funcionários tenham uma boa compreensão do comportamento e da etiqueta adequados que se espera deles em um ambiente de vendas. Este curso de ética nos negócios ensinará como causar uma impressão positiva em seus clientes e o guiará por meio de algumas técnicas eficazes de comunicação essenciais para o setor de vendas.
COURSE PUBLISHER Professional AcademyDeveloped by university lecturers
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What You Will Learn In This Free Course

  • Explain ethics and ethical behavior...
  • Discuss how company policies reflec...
  • Explain the elements of effective b...
  • Recognize the implications of diffe...
  • Explain ethics and ethical behaviors in business
  • Discuss how company policies reflect business ethics
  • Explain the elements of effective business communication
  • Recognize the implications of different types of verbal and non-verbal communication
  • Describe the different types of customers
  • Explain the types of buying and buying situations
  • List the steps in the buying process
  • Explain the role of emotion in the buying process
  • Evaluate your personal FAB message
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Course Modules
Course Description
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Module

Business Ethics

This module explains how Ethics come to play in the decisions you make every day. There are two aspects to ethics: The first involves the ability to discern right from wrong, good ... Read More This module explains how Ethics come to play in the decisions you make every day. There are two aspects to ethics: The first involves the ability to discern right from wrong, good from evil and propriety from impropriety. The second involves the commitment to do what is right and proper. You will also learn how companies provide guidance to employees about what behaviour is expected of them in them in their employee handbook and where the policies of the company are included in the handbook Read Less
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Module

Power of Effective Communication

In this module, the main focus is on the elements of effective communication and how miscommunication can result in confusion and may have a negative impact on business relationshi... Read More In this module, the main focus is on the elements of effective communication and how miscommunication can result in confusion and may have a negative impact on business relationships. You will also learn about the appropriate etiquette for appropriate business communication. How to make a positive impression and how etiquette can make a difference in how your customer perceives you and your personal brand. Read Less
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Module

Understanding the Customer

This module covers the science of consumer behavior, how retailers study consumer behavior patterns and lay out their stores and merchandise accordingly and explain when you unders... Read More This module covers the science of consumer behavior, how retailers study consumer behavior patterns and lay out their stores and merchandise accordingly and explain when you understand the motivation of your customers, how you can customize your solution and your messages to meet their needs. The module also focuses on the buying process and the steps that the B2B customer goes through when making a purchasing decision on behalf of the company. Read Less
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