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Gerenciamento de relacionamento com o cliente (CRM) para pequenas empresas
Intermediate Level

Gerenciamento de relacionamento com o cliente (CRM) para pequenas empresas

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  • 1.5-3 Avg Hours
  • CPD Accredited
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Gerenciamento de relacionamento com o cliente (CRM) para pequenas empresas

Estude Gestão de Relacionamento com o Cliente (CRM) e saiba por que ela é essencial para sua empresa neste curso on-line gratuito
Administrar uma pequena empresa pode ser um desafio, e introduzir um sistema poderoso como o CRM pode parecer complicado, mas não se preocupe. Neste curso on-line gratuito, você aprenderá sobre o Customer ... Administrar uma pequena empresa pode ser um desafio, e introduzir um sistema poderoso como o CRM pode parecer complicado, mas não se preocupe. Neste curso on-line gratuito, você aprenderá sobre o Customer Relationship Management, dividindo-o em estratégias e ferramentas simples para gerenciar e entender suas interações com os clientes. Não se trata apenas de uma experiência tranquila; trata-se de criar conversas personalizadas que mantenham seus clientes felizes e leais.

What You Will Learn In This Free Course

  • Define CRM and articulate its role ...
  • Select suitable CRM software consid...
  • Identify and measure KPIs related t...
  • Identify pain points in customer-fa...
  • Define CRM and articulate its role as a superhero tool for small businesses
  • Select suitable CRM software considering core functionality, ease of use, and pricing
  • Identify and measure KPIs related to business growth, customer engagement, loyalty, and internal adoption
  • Identify pain points in customer-facing workflows and recognise the need for CRM
  • Apply CRM insights to craft personalised communication tailored to customer behaviours
  • Apply CRM knowledge and skills to enhance business growth by effectively utilising customer data
  • Translate customer satisfaction into quantifiable KPIs, monitoring and incentivising customer health
  • Explain the importance of CRM in creating seamless customer experiences and making informed decisions
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Learner Reviews & Feedback For Gerenciamento de relacionamento com o cliente (CRM) para pequenas empresas

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Eldorado M. Alison Graduate
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Samuel O. Alison Graduate
loved this course
Fantastic learning
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Tchenia A. Alison Graduate
loved this course
It helped me a lot with understanding CRM as a whole!
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Roslyn J. Alison Graduate
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It was knowledgable and resourceful
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Pavle Ž. Alison Graduate
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