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Gerenciamento de relacionamento com o cliente (CRM) para pequenas empresas
Gerenciamento de relacionamento com o cliente (CRM) para pequenas empresas
What You Will Learn In This Free Course
- Define CRM and articulate its role ...
- Select suitable CRM software consid...
- Identify and measure KPIs related t...
- Identify pain points in customer-fa...
- Define CRM and articulate its role as a superhero tool for small businesses
- Select suitable CRM software considering core functionality, ease of use, and pricing
- Identify and measure KPIs related to business growth, customer engagement, loyalty, and internal adoption
- Identify pain points in customer-facing workflows and recognise the need for CRM
- Apply CRM insights to craft personalised communication tailored to customer behaviours
- Apply CRM knowledge and skills to enhance business growth by effectively utilising customer data
- Translate customer satisfaction into quantifiable KPIs, monitoring and incentivising customer health
- Explain the importance of CRM in creating seamless customer experiences and making informed decisions
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Learner Reviews & Feedback For Gerenciamento de relacionamento com o cliente (CRM) para pequenas empresas
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