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Service client intermédiaire et gestion de la fidélisation
Intermediate Level

Service client intermédiaire et gestion de la fidélisation

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  • 3-4 Avg Hours
  • CPD Accredited
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  1. Entreprises
  2. Service client
  3. Service client intermédiaire et gestion de la fidé...

Service client intermédiaire et gestion de la fidélisation

Améliorez vos compétences en matière de service client et de fidélisation et améliorez l'expérience de vos clients grâce à ce cours en ligne gratuit.
Ce cours explore les stratégies essentielles pour fournir un service client exceptionnel et fidéliser les clients. Vous apprendrez à gérer les interactions complexes, à favoriser les relations et à cré... Ce cours explore les stratégies essentielles pour fournir un service client exceptionnel et fidéliser les clients. Vous apprendrez à gérer les interactions complexes, à favoriser les relations et à créer des expériences mémorables. Intégrant des stratégies avancées de communication et de fidélisation, le cours vous permet de dépasser les attentes et de fidéliser vos clients. Il présente des cadres, des études de cas et des informations visant à améliorer la satisfaction et la rétention sur un marché concurrentiel.
COURSE PUBLISHER Mugereka MosesCertified and Seasoned educator.
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What You Will Learn In This Free Course

  • Analyze key customer retention metr...
  • Apply advanced communication techni...
  • Assess the cost implications of cus...
  • Categorize different types of custo...
  • Analyze key customer retention metrics to evaluate their impact on business strategy
  • Apply advanced communication techniques to enhance customer engagement and satisfaction
  • Assess the cost implications of customer acquisition versus retention to inform business decisions
  • Categorize different types of customer loyalty programs and their effectiveness
  • Compare successful customer service strategies from leading companies to develop best practices
  • Create personalized customer service plans to foster long-term loyalty
  • Define the psychological principles influencing customer satisfaction and loyalty
  • Illustrate the stages of the customer lifecycle and their relevance to retention strategies
  • Summarize case studies of exemplary customer service and retention practices to generate actionable insights
  • Discuss the role of feedback in the continuous improvement of customer service
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Course Modules
Course Description
Alison Certificates
Module

Foundations of Customer Service and Retention

This module explores the core principles of customer service and retention, covering the theoretical foundations, psychological factors, and economic rationale. You'll learn to ana... Read More This module explores the core principles of customer service and retention, covering the theoretical foundations, psychological factors, and economic rationale. You'll learn to analyze the customer lifecycle, understand the cost benefits of retention versus acquisition, and apply foundational concepts to real-world scenarios. Read Less
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Module

Strategic Customer Service and Retention Practices

This module delves into strategies for building and maintaining customer relationships. Learn to design impactful loyalty programs, utilize effective communication techniques, and ... Read More This module delves into strategies for building and maintaining customer relationships. Learn to design impactful loyalty programs, utilize effective communication techniques, and personalize customer interactions. Through real-world case studies, you'll master practices that enhance satisfaction and drive loyalty. Read Less
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Module

Measuring and Enhancing Customer Retention

This module focuses on key metrics and analytical tools for tracking and improving customer retention. Learn to identify retention drivers, analyze customer behavior, and implement... Read More This module focuses on key metrics and analytical tools for tracking and improving customer retention. Learn to identify retention drivers, analyze customer behavior, and implement feedback for continuous improvement. Through practical applications and case studies, you'll develop strategies to enhance customer loyalty and sustain business growth. Read Less
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Course assessment

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Knowledge & Skills You Will Learn

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Learner Reviews & Feedback For Service client intermédiaire et gestion de la fidélisation

15
Nadine Felecia Never dead G. Alison Graduate
loved this course
I learn to analyze advanced customer relationship strategies and effective loyalty programs, apply communication strategies and emotional connection in retention.
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Kalid Abdi S. Alison Graduate
loved this course
wonderfull fanstastic
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