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ISO 20000-Principes du Système de gestion des services de TI (GSTI)

ISO 20000-Principes du Système de gestion des services de TI (GSTI)

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ISO 20000-Principes du Système de gestion des services de TI (GSTI)

Dans ce cours en ligne gratuit, découvrez les principes, l'essentiel et les opérations de la norme ISO/IEC 20000-1 de l'ITSM.
Ce cours en ligne gratuit ISO/IEC 20000 explique les fondamentaux de la gestion des s... Ce cours en ligne gratuit ISO/IEC 20000 explique les fondamentaux de la gestion des services de technologie de l'information en termes pratiques. Vous apprendrez les standards ISO/IEC 20000 inclus dans la série, les objectifs d'un système de gestion de service, les détails derrière les opérations ITSM, ISO 20000:2018, le processus de certification ISO 20000-1 et son équivalence avec ITIL, pour vous permettre de l'implémenter et de l'appliquer correctement dans votre organisation.

In This Free Course, You Will Learn How To

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