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ISO 20000 - Principi di IT Service Management System (ITSM)

ISO 20000 - Principi di IT Service Management System (ITSM)

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ISO 20000 - Principi di IT Service Management System (ITSM)

In questo corso gratuito online, si impara sui principi di norma ISO/IEC 20000 - 1, essenze e operazioni di ITSM.
Questo corso gratuito online ISO/IEC 20000 spiega i fondali di Information Technology... Questo corso gratuito online ISO/IEC 20000 spiega i fondali di Information Technology Service Management in termini pratici. Imparerai le norme ISO/IEC 20000 incluse nella serie, gli obiettivi di un Service Management System, i dettagli dietro le operazioni ITSM, il processo di certificazione ISO 20000:2018, ISO 20000 - 1 e la sua equivalenza con ITIL, per consentirti di implementarlo correttamente e di applicarlo nella tua organizzazione.

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