1. Quality Assurance - Techniques and Methodologies

Although it is focused on QA for software development and engineering, this course gives you a general breakdown of quality assurance, including the often overlooked importance of customer involvement.

2. Fundamental of Quality Assurance

Another excellent option for newcomers is this course, which also includes incorporating the Lean ethos and Six Sigma methodology into your approach to QA.

3. Achieving Excellence in Quality Assurance

This is a good all-rounder about TQM or total quality management. You will benefit from studying real-life examples of how quality management helped an organisation or business.

Yes, for sure! Quality assurance is one part of quality management, where systems are constantly analysed and enhanced to ensure that services or goods are consistent. You have a vital role in monitoring, inspecting and improving the work of any organisation across a wide range of fields and industries, from software development to online trading and pharmaceuticals to laboratory systems.

There are always lucrative opportunities available to experienced and certified quality assurance managers, especially if you can pinpoint ways for costs to be cut and systems improved without sacrificing quality (even better if you can also improve quality!).

Quality assurance is an area where you need a range of skills, such as:

• Attention to detail
• Leadership
• Communication
• Problem-solving
• Collaboration
• Time management
• Project management
• Data analysis
• Mathematical ability

It is crucial to see all the small components of a system and have a broader view of the challenges and opportunities your organisation faces. 

In addition to certification or education in quality management, you will need:

• Strong knowledge of the ISO standards that apply to your organisation
• A thorough understanding of any state regulations that govern your industry

This is why many quality assurance managers specialise in a particular field like manufacturing, software development or health services. While the critical skills are the same, you need specialist knowledge of your specific industry to ensure compliance.