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Voce del Cliente: Toolkit e Tecniche

Voce del Cliente: Toolkit e Tecniche

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Voce del Cliente: Toolkit e Tecniche

Scopri come mappare il successo di qualsiasi prodotto basato sulle esperienze e le aspettative dei clienti in questo corso gratuito online.
Ascoltare i clienti e definire le loro aspettative e richieste garantisce il successo... Ascoltare i clienti e definire le loro aspettative e richieste garantisce il successo di qualsiasi brand o organizzazione. Ma come si analizzano i dati raccolti attraverso sondaggi, interviste, feedback, reclami e complimenti dei clienti? Questo corso vi insegnerà la metodologia Lean Six Sigma di raccogliere e analizzare i dati "Voice of Customer" (VOC) per ridurre i rifiuti e i difetti (variazione) e aumentare la soddisfazione del cliente.

In This Free Course, You Will Learn How To

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