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Beginner Level
Gestione delle relazioni con i clienti nei servizi aziendali
27,964Learners already enrolled
3-4 Avg Hours
CPD Accredited
Gestione delle relazioni con i clienti nei servizi aziendali
Scopri come creare servizi aziendali che vadano oltre la soddisfazione del cliente con questo corso sulle relazioni con i clienti.
Questo corso gratuito online di Customer Relationship Management di Alison ti insegnerà come progettare e sviluppare processi di servizio efficaci ed efficienti per i clienti. Vi fornirà una migliore compre... Questo corso gratuito online di Customer Relationship Management di Alison ti insegnerà come progettare e sviluppare processi di servizio efficaci ed efficienti per i clienti. Vi fornirà una migliore comprensione del comportamento dei consumatori, degli importanti elementi di marketing che modellano i modelli di domanda e dei componenti principali dei processi di servizio. Questo può aiutare la tua azienda a raggiungere l'eccellenza nelle relazioni con i clienti, quindi dai un'occhiata ora!
COURSE PUBLISHER -
What You Will Learn In This Free Course
- Explain variations in demand relati...
- Explain different types of waiting ...
- Describe consumer behaviour and man...
- Describe managing customer percepti...
- Explain variations in demand relative to capacity.
- Explain different types of waiting lines and how they operate.
- Describe consumer behaviour and managing services.
- Describe managing customer perceptions of risk.
- Describe Self-Service Technologies (SSTs) and their use.
- Explain the components of the new service development cycle.
- Explain the role of culture in service excellence.
Course Modules
Course Description
Alison Certificates
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Knowledge & Skills You Will Learn
Knowledge & Skills You Will LearnExplore Careers Related To This Course
Customer Service Manager There is only one boss. The customer! And the customer can fire everybody in the company from the chairman downwards, just by spending their money somewhere else. Customer Service Managers ensure outs
- Average Salary
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$45,707 - Traits artistic
$45,707
Customer Service Representative Customer Service Representatives interact with the customers of one or many companies. They answer questions or provide appropriate assistance in such a way as to leave the customers smiling and wishf
- Average Salary
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$47,737 - Traits artistic
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Learner Reviews & Feedback For Gestione delle relazioni con i clienti nei servizi aziendali
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Alison Graduate
Alison Graduate Provides relevant information and gives real world examples and scenarios.
AVIAN D. A. ![]()
Alison Graduate
Alison Graduate Appreciated the case study used and the references supplied for further reading and research.
great job I love it
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Alison Graduate
Alison Graduate The course is really a good one and I recommend it in strong terms.
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Alison Graduate
Alison Graduate Wow this course is really awesome and I recomend with so much love
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