Customer Service

This free Introduction to Service Management Course from Alison introduces the learner to the important elements of service management and is the first in a series of new courses being offered by Alison on service management.

Introduction to Service Management also looks at the dimensions of service including intangibility and how best to serve customers to keep them coming back. This course will be of particular interest to learners working in service industries and those who want to learn more about customer relationship management.