
Introdução à excelência no atendimento ao cliente
Introdução à excelência no atendimento ao cliente

What You Will Learn In This Free Course
- Describe the customer service workp...
- Identify proper attitudes for effec...
- Evaluate customers’ needs and wants...
- Identify verbal and non-verbal comm...
- Describe the customer service workplace and duties
- Identify proper attitudes for effective customer service and means to create favourable first impressions
- Evaluate customers’ needs and wants
- Identify verbal and non-verbal communication tactics
- Explain essential customer service skills using the telephone, email, and internet
- Outline methods for effective time management
- List tactics for productive teamwork
- Discuss opportunities in the customer service profession
- List required skills and traits for successful applicants
- Distinguish between employment resources and professional networks
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