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Beginner Level
Esenciales de la Gestión de Servicios de TI y Biblioteca de Infraestructura
406Learners already enrolled
1.5-3 Avg Hours
CPD Accredited
Esenciales de la Gestión de Servicios de TI y Biblioteca de Infraestructura
Impara a utilizzare la cornice della Biblioteca de Infraestructura de Tecnología de la Información Versión 4 in questo corso
El Nivel 4 de TI è l'ultima incorporazione nella famiglia della Biblioteca de Infraestructura de Tecnología de la Información. In quanto quadro flessibile di gestione dei servizi IT (ITSM), il livello 4 di... El Nivel 4 de TI è l'ultima incorporazione nella famiglia della Biblioteca de Infraestructura de Tecnología de la Información. In quanto quadro flessibile di gestione dei servizi IT (ITSM), il livello 4 di TI può adattarsi alle esigenze e alle circostanze specifiche di un'organizzazione che fornisce un linguaggio comune e migliori pratiche per la gestione dei servizi IT. Questo corso illustra i fondamenti di questo quadro ITSM.
COURSE PUBLISHER -
Total XP: What You Will Learn In This Free Course
- Explicar las formas en que funciona...
- Reconocer a los diferentes interesa...
- Definir el término Marco de Servici...
- Definir 'gestión de servicios' y 'c...
- Explicar las formas en que funcionan los productos, servicios, utilidad, garantía y relaciones de servicio
- Reconocer a los diferentes interesados en la gestión de servicios
- Definir el término Marco de Servicio de TI y la versión Nivel 4 de la Biblioteca de Infraestructura
- Definir 'gestión de servicios' y 'co-creación de valor' en las organizaciones
- Explicar Explicar cada una de las cuatro dimensiones del marco de Nivel 4 de Servicio de TI
- Enlistar los seis factores que pueden afectar las cuatro dimensiones del marco de TI
- Describir la Cadena de Valor del Servicio de Tecnología de la Información y sus seis componentes
- Identificar las oportunidades para adquirir certificaciones de Infraestructura de Tecnología de la Informacion
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