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Beginner Level
Gestione del successo dei clienti B2B
4,831Learners already enrolled
1.5-3 Avg Hours
CPD Accredited
Gestione del successo dei clienti B2B
Esplora le strategie B2B per aumentare la soddisfazione, la fidelizzazione e la crescita del business dei clienti in questo corso online gratuito.
Intraprendi un viaggio per diventare un Customer Success Manager di alto livello con questo corso progettato da esperti, creato per fornirti le competenze e le strategie necessarie per migliorare la soddisfaz... Intraprendi un viaggio per diventare un Customer Success Manager di alto livello con questo corso progettato da esperti, creato per fornirti le competenze e le strategie necessarie per migliorare la soddisfazione dei clienti e garantirne la fedeltà. Imparerai come aumentare la soddisfazione dei clienti, aumentare la fidelizzazione e alimentare la crescita del business padroneggiando le strategie di gestione del successo dei clienti B2B. Crea un team Customer Success ad alte prestazioni per i tuoi clienti. Iscrivetevi ora!
COURSE PUBLISHER -
What You Will Learn In This Free Course
- Explain the importance of Customer ...
- Distinguish between Customer Suppor...
- Outline an effective and tailored c...
- Create a proactive support system t...
- Explain the importance of Customer Success in B2B growth and retention
- Distinguish between Customer Support and Customer Experience
- Outline an effective and tailored customer onboarding program
- Create a proactive support system to prevent customer issues
- Plan customer support with personalisation and effective communication
- Review Customer Success using key metrics and feedback
- Discuss key Customer Success metrics such as CLV, Churn Rate, and Customer Health Score
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Knowledge & Skills You Will Learn
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Relationship Manager Any business entity in a quest to optimise professional relationships with clients and partner firms seeks the services of a Relationship Manager to build and maintain those relationships in a satisfa
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Learner Reviews & Feedback For Gestione del successo dei clienti B2B
Great course!
Siphiwe M. ![]()
Alison Graduate
Alison Graduate I found so many strategies that I can apply in my professional career with ease.
AZONGNIBO D. ![]()
Alison Graduate
Alison Graduate c'est bon cours !!
I liked it
Darnell D. ![]()
Alison Graduate
Alison Graduate very informative
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