Frequently Asked questions

With standard shipping, your order is sent by Royal Mail to your country and then it is delivered locally by your National Postal Service.

Your National Postal Service should be able to scan the package and contact you regarding delivery. It will be the responsibility of your National Postal Service to contact you if they cannot make the delivery.

If you cannot find a delivery record and it has been over 28 working days, then we would advise that you contact your National Postal Service directly. They will be able to advise if your order was delivered, if it’s still in transit or if it has been returned to us for any reason.

If you purchase a Digital Certificate or Diploma, you will be able to download it directly from your Dashboard, once your payment has been finalised.

If you purchase a printed or framed Certificate or Diploma, the delivery time depends on the destination country and your National Post work.

For standard shipping, we use Royal Mail to send packages from the United Kingdom to your country. Then, your local National Postal Service will deliver the package to the address you provided.

After you have completed your course, you can redeem your Certificate against your course and download it immediately.

I access Alison via my computer:

Go to your Dashboard. In the section Your Completed Courses & Claimed Certificates, please click on Redeem Certificate, as per the screenshot below:

If you have completed more than one course, you can choose which course you would like to redeem your purchase against.

It is important to note that digital Certificates can only be redeemed against completed Certificate courses, and digital Diplomas can only be redeemed against completed Diploma courses.

You can download Certificates from Your Completed Courses & Claimed Certificates section:

I access Alison via my Mobile Browser:

Go to your Dashboard. In the section Your Completed Courses & Claimed Certificates, please click on Redeem Certificate, as per the screenshot below:

If you have completed more than one course, you can choose which course you would like to redeem your purchase against.

It is important to note that digital Certificates can only be redeemed against completed Certificate courses, and digital Diplomas can only be redeemed against completed Diploma courses.

You can download Certificates from Your Completed Courses & Claimed Certificates section:

I access Alison via App:

Go to the Dashboard, choose Unclaimed Certificates:

If you have completed more than one course, you can choose which course you would like to redeem your purchase against.

You will be redirected to the shop where you can claim your Pre-ordered certificate and download the certificate.

It is important to note that digital Certificates can only be redeemed against completed Certificate courses, and digital Diplomas can only be redeemed against completed Diploma courses.

You can download Certificates from My Certificates in your Dashboard, as shown in the example below:

You will then be able to download your Digital Certificate/Diploma and Transcript.

On an Android device, the file will be saved to your “Downloads” folder. If you're using an iOS device, the file will be saved to the “Files” folder.

We offer a limited time pre-purchase discount on our digital Certificates and Diplomas. This offer expires after 15 minutes so you’ll need to act fast if you want to snag it! With this offer, you will get 20% off on your digital Certificate or Diploma purchase.

Once you have pre-purchased a Certificate, you can choose to redeem it when you complete a course. There is no time limit on this. The purchase will remain on your account until you redeem it.

If you missed the offer, don't worry! Keep learning, and you'll have more opportunities to get discounts on Certificates. We regularly have sales on our website, so make sure to check your emails for updates on our next sale.