By the end of this module, you will be able to:

Compare traditional platforms and social media platforms used by businesses in customer service
Discuss the importance of developing the right attitude as a customer service representative
List and discuss the skills customer service reps must posses
State the things a customer rep must not do when dealing with a customer
Discuss how to manage customers on the phone and in front of the customer rep at the same time
List phrases a customer rep should not use when speaking to a customer
List the guidelines for choosing a wardrobe for work