Loading

Module 1: Customer Needs

Notes
Study Reminders
Support
Text Version

Customer Needs - Learning Outcomes

Set your study reminders

We will email you at these times to remind you to study.
  • Monday

    -

    7am

    +

    Tuesday

    -

    7am

    +

    Wednesday

    -

    7am

    +

    Thursday

    -

    7am

    +

    Friday

    -

    7am

    +

    Saturday

    -

    7am

    +

    Sunday

    -

    7am

    +

Customer Needs - Learning Outcomes

Discuss the five Types of Customer Needs
Describe the process of Identifying Latent and Indirect Needs
Explain the Affinity Diagram Method of analyzing customer needs
Discuss the Basic Functions of an Electrical Drill