Loading

Module 1: Developing Customer Relationships

Notes
Study Reminders
Support
Text Version

Developing Customer Relationships - Learning Outcomes

Set your study reminders

We will email you at these times to remind you to study.
  • Monday

    -

    7am

    +

    Tuesday

    -

    7am

    +

    Wednesday

    -

    7am

    +

    Thursday

    -

    7am

    +

    Friday

    -

    7am

    +

    Saturday

    -

    7am

    +

    Sunday

    -

    7am

    +

Topic 1: Learning Outcomes
After Completing this module, you will be able to

Explain the use of service tiering to manage customer base and build loyalty
Describe the various types of high-level bonds
Discuss how customer loyal strategies can be implemented through CRM systems
Understand how customers respond to effective service recovery
Define what service recovery is
Explain the principles of effective recovery systems
Describe the types of jaycustomers and ways to manage them