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Module 1: Balancing Demand and Productive Capacity

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Balancing Demand and Productive Capacity - Learning Outcomes

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Topic 1: Learning Outcomes
After Completing this module, you will be able to

Explain the need for service process redesign
Describe the levels of customer participation in service processes
Explain how to assess and improve SSTs
State the different types of demand- supply situations
Recognize the various forms of productive capacity
Describe the ways of managing demand and the use of waiting lines to inventory systems
Discuss how reservation systems can be put to use in managing demand
Explain the core purposes of service environments