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Operations Management

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Clause - 8 is one the main clause of IATF 16949:2016. This Clause also references the requirements from important clauses of ISO 9001:2015 which are as under:

Operational planning and control (Clause - 8.1)

Requirements for products and services (Clause - 8.2)


Customer communication (Clause - 8.2.1 )


Determining the requirements for products and services (Clause - 8.2.2 )


Review of the requirements for products and services (Clause - 8.2.3 )


Changes to requirements for products and services (Clause - 8.2.4 )


Design and development of products and services (Clause - 8.3)



General (Clause - 8.3.1 )



Design and development planning (Clause - 8.3.2 )

Design and development inputs (Clause - 8.3.3 )
Design and development controls (Clause - 8.3.4 )
Design and development outputs (Clause - 8.3.5 )
Design and development changes (Clause - 8.3.6 )
Control of externally provided processes, products and services (Clause - 8.4)
General (Clause - 8.4.1 )
Type and extent of control (Clause - 8.4.2 )
Information for external providers (Clause - 8.4.3 )
Production and service provision (Clause - 8.5)
Control of production and service provision (Clause - 8.5.1 )
Identification and traceability (Clause - 8.5.2 )
Property belonging to customers or external providers (Clause - 8.5.3 )
Preservation (Clause - 8.5.4 )
Post delivery activities (Clause - 8.5.5 )
Control of changes (Clause - 8.5.6 )
Release of products and services (Clause - 8.6)
Control of nonconforming outputs (Clause - 8.7)