The latest ISO 9001:2015 standard institutes the concept of “knowledge.”
As knowledge was not required by the former ISO 9001 standard, the concept of this topic and the method to it are newly introduced in the standard. ISO 9001:2015 explicates obligations for managing organizational knowledge in the following four phases, which are similar to the PDCA cycle:
Identify the knowledge which is mandatory for the implementation of processes and for acquiring conformity of products and services
Keep knowledge and make it accessible to the level needed.
Be thoughtful of the present organizational knowledge and measure it against contemporary requirements and trends.
Gain the required knowledge.
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