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Clause 9 - Evaluation
Clause 9.1.1- Plan how to Monitor, Measure, Analyze, and Evaluate
In this sub-clause organization has to take care of the following:
 
• Plan how the company is going to monitor, measure, analyze, and evaluate organization's QMS.
• Monitor, measure, analyze, and evaluate QMS performance and effectiveness.
 
Clause 9.1.2 -Find out how well Customer Needs and Expectations are being fulfilled
 


In this sub-clause organization has to take care of the following:

 


• Develop methods that can be utilized to monitor perceptions.
• Monitor how well customer needs and expectations are fulfilled.
 
Clause 9.1.3 -Evaluate and Assess Performance, Effectiveness, Conformity, and Satisfaction
 


In this sub-clause organization has to take care of the following:

 


• Analyze organization's monitoring and measurement results.
• Analyze and asses suitable data and information. 
• Utilize analytical results to assess performance. 
• Utilize analytical results to assess effectiveness. 
• Utilize analytical results to assess conformity. 
• Utilize analytical results to assess satisfaction.