Module 7: Service Quality for Service Industries

Service Quality - Part 1

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Module 1: Introduction to Quality Management

Quality Management - Learning Outcomes

Quality Management Systems - Part 1

Quality Management Systems - Part 2

Quality Management Systems - Part 3

Quality Management Systems - Part 4

Quality Management Systems - Part 5

Quality Management Systems - Part 6

Quality Management Systems - Part 7

Quality Management Systems - Part 8

Quality Management Systems - Part 9

Quality Management - Lesson Summary

Module 2: Diploma in Quality Management - First Assessment

Diploma in Quality Management - First Assessment

Module 3: Understanding Cost of Quality and TQM Tools

Cost of Quality and TQM Tools - Learning Outcomes

Costs of Quality and TQM Tools - Part 1

Costs of Quality and TQM Tools - Part 2

Costs of Quality and TQM Tools - Part 3

Costs of Quality and TQM Tools - Part 4

Costs of Quality and TQM Tools - Part 5

Costs of Quality and TQM Tools - Part 6

Cost of Quality and TQM Tools - Lesson Summary

Module 4: Diploma in Quality Management - Second Assessment

Diploma in Quality Management - Second Assessment

Module 5: Introduction to Quality Standards

Quality Standards - Learning Outcomes

Quality Standards - Part 1

Quality Standards - Part 2

Quality Standards - Part 3

Quality Standards - Part 4

Quality Standards - Part 5

Quality Standards - Part 6

Quality Standards - Lesson Summary

Module 6: Diploma in Quality Management - Third Assessment

Diploma in Quality Management - Third Assessment

Service Quality - Learning Outcomes

Service Quality - Part 1

Service Quality - Part 2

Service Quality - Part 3

Service Quality - Lesson Summary

Module 8: Diploma in Quality Management - Fourth Assessment

Diploma in Quality Management - Fourth Assessment

Course assessment

Module 9: Diploma in Quality Management - Final Assessment

Service Quality - Part 1

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