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Module 14: Introduction to Hotel Management

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Classification of hotel ownership:
- Private
- Local group
- International group

Hotels can run:
- Independently
- By contract
- Referrals
- Franchising


Classification of hotel departments:
- Revenue-centered
- Cost-centered
- Front-of-house departments
- Back-of-house departments

Functions of hotel departments:
- Human resources
- Sales/Marketing " Accounts
- Food and beverage

Rooms division:
- Front office
- House keeping
- Reservations
- Telephone
- Service/Concierge