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Module 12: Characteristics of the Hospitality Industry

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On successful completion of this module, students will be able to:

Explain the characteristics of the hospitality industry
Understand the nature of the hospitality industry
Explain the relationship between the hospitality and tourism industries
Discuss career prospects and career paths, within the hospitality industry
Explain what is meant by fringe benefits
Understand what is involved in shift work
Explain what is meant by service efficiency
Explain the classification of accommodation
Explain the hotel classification/rating system
Discuss the different types of accommodation