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Module 9: Factors Affecting Organizational Capacity for Change - Communication, Accountability and Innovation

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Factors Affecting Organizational Capacity for Change

Communication, Accountability and Innovation

Module Summary

In this module you studied the following:

W. Edwards Deming, defines a system as “a network of interdependent components that work together to try to accomplish a common aim.”

Systems thinking builds on our understanding of natural and man-made systems. It emphasizes that we need to understand how the whole affects its parts and how the parts affect the whole.

Most learning comes from reflection on the experienced effects that are the result of certain actions.

The key to making an organization innovative is to cultivate an innovative culture.

A systemic perspective is essential for making your organization change capable. Systems thinking is an infrastructure within which all change takes place.

All innovation depends on the generation of new ideas, but no new ideas will be generated in the absence of human creativity.

Innovation is a team sport, one that should pervade the entire organization.

Accountability refers to an obligation or willingness to accept responsibility for one’s actions.

Accountability is a cultural mind-set, and accountable behaviors emerge from organizational cultures that value it.

Effective accountability means that there is a clear understanding of the results being sought throughout the entire organization.

Rigorous standard setting is essential if an accountable culture is being sought.

When communicating with others, it is important to consider the nature of the message in order to make sure that it is heard.

If the change leader is perceived to be honest and authentic, then the message is likely to be heard-no small task in our information overload world.

When the behavior from prominent people within an organization is inconsistent with the change vision, then all other forms of communication are disregarded.

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