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Module 6: Organizational Change Management

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Introduction to Key Success Factors

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Organizational Change Management

Introduction to Key Success Factors

Introduction

Organizations must often operate in environments of on-going change.

Change occurs as a result of factors in the wider environment.

The key changes organizations often face result from infrastructure development, large scale systems implementation , changing models of care, and changing processes and structures as a result of continuous improvement activity.

These changes provide opportunities to pursue improved ways of accessing and delivering services to meet the needs of customers.

Population growth, economic reforms and demographic changes can all cause change!

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Factors that Cause Change

Change occurs as a result of factors in the wider environment such as population growth, economic reforms and demographic changes, in response to research and technological advances which impact on treatment processes and as a result of policy and structural decisions taken by governments.

Introduction (Continued)

Staff participation in organizational change processes is crucial for the development of an organizational culture characterized by the acceptance of the need for service efficiency while fostering an on-going commitment to quality outcomes and the future.

This means encouraging staff at all levels to identify improved ways of doing business and working collectively to maximize the positive effect of the change.

How to Guide

This module provides a brief "How To" guide for any change management process, big or small.

It identifies key success factors, explains why they should be considered in all change processes and provides guidance on how to address them.

These key success factors are not arranged in any order of priority. All require consideration in any change process.

How to Guide (Continued)

This Guide does not attempt to replicate the many texts written on change management and follow-up reading is advised.

The practical steps discussed in this Guide are designed to ensure that change management is carried out in a way that actively demonstrates and promotes:


• Commitment to quality outcomes

• Trust and respect for people

• Management by evidence

• Performance accountability

• Integrity and professionalism


Who is this Guide For?

This guide is intended for all managers and staff involved in change processes.

It is recognized that even with the best of intentions, managers and project leaders can sometimes overlook elements of the change process. This can result in workplace disruption and industrial disharmony which impede the success of the change process.

This guide is provided in an effort to assist all change agents to consider the necessary factors required to implement successful change processes.

Structure of the Guide

Throughout the guide, 9 key success factors for managing successful organizational change will be covered.

Each of the 9 factors will be discussed across the course of this module under the following breakdown:

Key Success Factors Unit

Key Success Factors 1-3 3
Key Success Factors 4-6 4
Key Success Factors 7-9 5

END of Unit

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