The quality of successful project manager are: The project manager must have good communication skills, leadership skills toward the project team and key stakeholders and clients. The project manager must be able to solve problems. Project manager must have high degree of tolerance for ambiguity and the project manager must be able to apply the appropriate leadership approaches to each situation. All project fails because of lack of communication skills, uncommitted team member to represented lack of team building skills and lack of organizational skills.
The project managers need a large number of skills which includes administrative skills, organizational skills and technology skills in order to execute the project. Typically small project or lesser complex project, the project manager need larger technical skills, more organizational skills to deal with complexity in projects such as developing the schedule, cost estimates and quality standard. Project manager must have ability to listening the words from the clients, stakeholders, speakers, by nodding and expressing interest, providing feedback, and asking for clarity, making summary information to the clients stakeholders, expressing understanding to the client and empathy for the client body language and understanding during meetings as part of the communication skills.
The negotiation is a process of developing the mutually accepted understanding outcome when the desire outcome with parties in the negotiation is sufficiently difference that both can not achieve the desire outcome . Project manager need negotiation skills to negotiate with the clients, team members, project stakeholders and the vendors that prevent frustration and project delay and failure. Negotiation help project manager to separate people from problems, to focus on common interest by avoiding focuses on differences on both parties and finding better solutions to the problems. To generate solutions that advanced share interest and can be understood and other are discarded. To develop results that are based on standard criteria and acceptable to both parties which lead to project success. The goals of negotiation is not to achieved the lower cost price in the markets but for mutually benefits to clients.
The Conflict Resolution is an act of stopping conflict between the two parties in conflict. Conflict in a project is expected due to high level of stress,lack of communication skills, lack of information during early phases of the projects, personal differences, role conflict and limited resources. Although good planning, communication skills, and team building can reduce the amount of conflict, conflict will still emerge. As a project manager, he must know how to deal with the conflict results being destructive but must provide an opportunity that build energy,creative and innovation. Project manager must avoiding ,forcing, collaborating, compromising and accommodating by understanding problem , providing creative solutions and mutually selecting solution by collecting data so that the two parties then enter into an agreement by signing their hands.
Negotiation and conflict resolution require the skills at listening and understanding of emotional intelligence and personality types. Delegation is the art of creating the organizational structure that can be managed and the matching the team member with their right and skills of doing good works and a project manager must have the knowledge skills to evaluate and ability to manage team member. Otherwise delegating little or more authority may leads to project success or failure to the team member with no right skills to the project like in the area of project procurements The individual goals can be set for improving ability that are not natural personality strength to deal with project and project phases. for example a project leader who more Thinking (T) need to work harder Feeling (F) might react in a meetings.
To much general information on topic. It would be great to have more specific information about negotiation and conflict resolution.
• Trust is important to reduce delays caused by excessive filtering and fact checking. Contracts are specific about the project scope, but personal relationships of mutual trust are necessary on complex projects. • Four types of trust are objective credibility, attribution of benevolence, nonmanipulation, and a high cost of lying. • To create trust, the project manager needs a reputation for trustworthiness and needs to align official goals with operational goals, establish a high cost of lying, and create an atmosphere of respect and benevolent intent. • Meeting types are action item, management, and leadership. Action item meetings focus on specific short-term priorities. Management meetings focus on planning, and leadership meetings focus on larger issues. • The types of teams are functional, cross-functional, and problem solving. • The Humm Factor measures project performance and uses a questionnaire to identify qualitative information about project performance. • A short statement of the purpose and character of the project is useful in recruiting and obtaining support for a project.
Individuals are truly different in almost everything there are two factors theory of motivation by Frederick Herzberg, the dissatisfier they become dissatisfies when not equitably administered like salary, job security and working condition causing low performance and negative attitudes. and the satisfier which include achievement, recognition, responsibility and the possibility of growth. all these aspect is the characteristics of an individual.
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