Module 6: Customer Service in the Retail Industry - Lesson Summary | en - 588 - 43073
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Lesson Summary

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  • Study Notes
  • Discuss This Topic
    Lordford O.
    GH
    Lordford O.

    Customers judge a store based on its appearance:before they enter the store, as they Walk in the door , during their shopping experience and making a purchase.

    Carla S.
    IE
    Carla S.

    On the topic "Management in the retail industry", in the "Store Appearance" item, it is missing the number 1 point, which is "Before they enter the store".

    Hannah Y.
    GH
    Hannah Y.

    Thank you Alison for this educative course.

    Chisom Stephen I.
    NG
    Chisom Stephen I.

    WITHOUT CUSTOMERS EVERY PROFIT ORIENTED BUSINESS WILL NOT GO FAR BECAUSE CUSTOMERS ARE THE BOSSES AND THEREFORE SHOULD NOT BE TREATED AS NOBODY

    Chisom Stephen I.
    NG
    Chisom Stephen I.

    KEEP YOUR CUSTOMERS, KEEP YOUR BUSINESS BOOMING LOOSE YOUR CUSTOMERS, BUSINESS CLOSE DOWN

    Koech D.
    KE
    Koech D.

    just haveing lot of fun while learning alot at the same time

    Himstone S.
    UG
    Himstone S.

    It is important to realize and accept that most product go through the retail industry to the final user, and hence the need to carefully manage this sector to better promotion of the brands that go through it. Retail industry is undoubtedly one of the most important channel to the consumer.

    Himstone S.
    UG
    Himstone S.

    Let's assume you don't have a product at your retail outlet that a client needs and that client doesn't want a substitute product, is it good customer care practice to direct that client to another outlet that you know has the product after you made some calls in search of the product for that client?

    Mudhangu C.
    ZW
    Mudhangu C.

    employeesexpect the following from their managers appreciation,managers shoul lead by example,and finally responsibility

    Mutiu Olurin A.
    NG
    Mutiu Olurin A.

    COOL

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