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Customer Service in the Retail Industry
Learning Outcomes
After completing this module you will be able to:

Describe the philosophies and practices needed to achieve the highest level of customer service in the retail industry

List and explain the four types of communication skills needed for retail customer service

State the correct training process for new retail employees

Define positive reinforcement and explain how it can be used to sustain excellent service behavior in employees

Discuss the four ways that retail managers can maintain a positive working environment

END OF UNIT:
Learning Outcomes

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