Module 7: Customer Service in the Public Sector - Lesson Summary | en - 588 - 43066
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Lesson Summary

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  • Study Notes
  • Discuss This Topic
    MELES  WELDAY  .
    SD
    MELES WELDAY .

    L.A.S.T.= Listen-Apologize-Solve & Thank

    James M.
    KE
    James M.

    i like the course it is really changing my customer service attitude thank you very much..

    Raymond A.
    NG
    Raymond A.

    Am getting transformed in my views about customer service.

    Sarah Monney A.
    GH
    Sarah Monney A.

    more skills now, finally am done. thought will never end. thanks alison

    Lusiana B.
    FJ
    Lusiana B.

    i thought it would never end ..lol.. but Yay it did :D

    Rosemary Y.
    GH
    Rosemary Y.

    what are the key principles of public sector customer services?

    Himstone S.
    UG
    Himstone S.

    The course is quite educative , am happy am close to the finish line and am happier with what i have learnt so far. I will encourage friends and family to do the same. Cheers mates.

    Himstone S.
    UG
    Himstone S.

    This is a good lesson summary! Very helpful and kept me engaged and focused with the key ideas.

    Valerie P.
    GB
    Valerie P.

    i understand. i don't have a question at this time

    Mutiu Olurin A.
    NG
    Mutiu Olurin A.

    ITS C

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