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Customer Service in the Public Sector
Learning Outcomes
Learning Outcomes
After completing this module you will be able to:

Define the role and the importance of customer service in the public sector

Explain the customer service philosophy that public sector employees should employ

List and describe the methods of delivering innovative customer service in the public sector

State the method that should be used when refusing a customer request

Explain the key principles of public sector customer service

Describe the customer complaint procedure for the public sector

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Learning Outcomes

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