Module 5: Customer Service in the Hospitality Industry - Lesson Summary | en - 588 - 43047
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Lesson Summary

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    Lordford O.
    GH
    Lordford O.

    Providing excellent customer service is every vital in the hospitality industry as it is the industry’s main product. And the needs of the hospitality customer are a clean, safe and secure environment and also good food, drink, respectful service and lastly satisfaction of all other needs

    Adefunke S.
    NG
    Adefunke S.

    Hospitality business offers non tangible goods and services which relies on the personality and skills of those providing it, i.e customer service

    Hannah Y.
    GH
    Hannah Y.

    Thanks Alison i have learnt alot. never knew there was so much involved in customer service.

    Aye Aye T.
    MM
    Aye Aye T.

    great knowledge to us, thx u Alison ;)

    Marina W.
    US
    Marina W.

    informative lesson on hospitality and customer service

    Sopuluchi E.
    NG
    Sopuluchi E.

    Hello Alison crew, my appreciation. Please in Quality Control System,TQM, QOS and SASQ were not explained. Would have been much better if each is explained before bringing them together. I don't mind getting it through this comment too, thanks

    Michelle J.
    TT
    Michelle J.

    Very interesting

    Himstone S.
    UG
    Himstone S.

    my appreciation. Please in Quality Control System,TQM, QOS and SASQ were not explained. Would have been much better if each is explained before bringing them together. I don't mind getting it through this comment too, thanks

    Mudhangu C.
    ZW
    Mudhangu C.

    there are 3 types of groups or teams in a hospitality industry formal,informal andleisure groups

    Joseli S.
    US
    Joseli S.

    If I don't pass on the quiz, can I take it again?

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