The 12 Steps of Superior Hospitality Service
Loading
Previous Topic Previous slide Next slide Next Topic
New course

This Course has been revised!

For a more enjoyable learning experience, we recommend that you study the mobile-friendly republished version of this course.

Take me to revised course.

- or -

Continue studying this course

The 12 Steps of Superior Hospitality Service

  • Study Reminders

    Set your study reminders

    We'll email you at these times to remind you to study

    You can set up to 7 reminders per week

    You're all set

    We'll email you at these times to remind you to study

    Monday

    -

    7am

    +

    Tuesday

    -

    7am

    +

    Wednesday

    -

    7am

    +

    Thursday

    -

    7am

    +

    Friday

    -

    7am

    +

    Saturday

    -

    7am

    +

    Sunday

    -

    7am

    +
  • Study Notes
  • Discuss This Topic
    Karen W.
    CA
    Karen W.

    Customer service skills is needed in every industry.

    Alicia G.
    GD
    Alicia G.

    Customer Service in the Hospitality Industry - The 12 Steps of Superior Hospitality Service is not opening therefore, i am unable to do it. Please advise.

    MELES  WELDAY  .
    SD
    MELES WELDAY .

    interesting

    James M.
    KE
    James M.

    i really like this it is very helpful

    Raymond A.
    NG
    Raymond A.

    amazing topic

    Olaoluwa Rinde O.
    NG
    Olaoluwa Rinde O.

    very helpful.

    Akpo U.
    NG
    Akpo U.

    How do one handles a case of a customer who damages a hotel's property and doesn't disclose and leaves like that?

    Adama B.
    GM
    Adama B.

    i have learn a lot from this course, i wish i got the certificate, its so educating

    Mengo K.
    ZM
    Mengo K.

    i want to know how long does it take for a certificate to reach my country and also how much does it cost?

    Mengo K.
    ZM
    Mengo K.

    what are the most important steps to take for a customer to be highly satisfied with a service?

  • Text Version
Notification

You have received a new notification

Click here to view them all