Gagne's 9 Events of Instruction.
The following example will guide you through the 9 elements of instruction.
This is a high-level treatment for a software training program. We’ll assume that we need to develop a training course to teach the Call Center representatives how to use a new phone system, which runs on their computers.
When learners access the lesson, the Program Manager appears on the screen and introduces the course. He explains the importance of staying on the cutting edge of technology, and how the training program will teach them to use the new phone system. He also emphasizes the benefits of the new phone system.
Present learning objectives, immediately after the introduction. Example: Upon completing this training, the learner should be able to place a call using the new phone system without further assistance.
Learners are called upon to use their prior knowledge of other phone systems to understand the basic functionality of the new phone system.
Using screen images, Captivate, and audio narration, the training program describes the basic features of the new phone system. After the description, a simple demonstration is performed.
With each new feature, learners are shown a variety of ways to access it. Complex sequences are chunked into short, step-by-step lists for easier storage in long-term memory.
After each function is demonstrated, students are asked to practice with realistic simulations.
During the simulation, students are given guidance as needed.
After all lessons are completed, learners are required to take a post-test. The assessment questions should be tied directly to the learning objectives displayed in the lessons.
Include downloadable PDF file with step-by-step instructions on completing complex tasks.
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