I think he is handling it ok but the fact that she locked her self in suggest more then a few things need to change .may be he needs to get a female to talk to the girl away from the house in her zone of comfort ...
in my opinion every care giver should be able to have a good communication with their patients, pick out what the problems are and try to find a solution to it. If they cant handle the situation by themselves, they should try engaging other social workers to get their opinion.
At time it might be really difficult to get into a discussion with the person who has been hurt. Take the case of Lynne who locked up herself in her room. How can this kind of patient get engaged into a conversion that will probably find a solution to the problem?
dev should be calm as the sea,listen to arthurs very carefully and make sure that he convince him with a careful response to what he says, in other to calm arthurs frustration..
Communication is important u need to ask and listen to ur patient if there's something u can do,not just follow what the orders but u need to talk ur patient,let them feel that they can relay on u.
By all means get the trust of both parties but do it seperately. He could have spoken to Arthur first, asked all he needed to ask about what happened, had it happened before and the events that happened before the incident, then gone to speak to Lynn be himself. Hearing her father putting in his opinion at the door probably wasnt going to get her to come out so he couldnt get her side of the event.
Dev did well by keeping a calm tone but he should have taken Arthur into anther room, calm him a little (cup of tea is always good) and get the information regarding the incident and situation so he could assess his next move. I was concerned he didn't ask where the knife was.
When talking to Lynne, Dev didn't establish trust and reassurance to get Lynne to answer/talk. He gave too much information without getting a response from Lynne. Also, he discussed things about Lynne with her father within earshot. He should not have made any comments about Lynne at all until the situation had been established and discussed with his manager and care team.
Be caring and get the task at hand done
Dev handle the case very well. He stayed calm and show concern to both parties. He also listen to Arthur concern about his daughter behavior.
The following unit aims to highlight the importance of communication for care relationships within health professions. On the surface, communication appears to be a simple concept within health professions. Patients talk to doctors, nurses, and staff members. Health professionals discuss options with their patients.
However, many obstacles often get in the way of understandable, quality communication. A lack of quality communication limits the quality of service that can be provided to the patient.
Listen to the audio of Dev’s visit to the Durrant's home. Think about Dev’s handling of the Durrant case, the way he communicated and engaged with those involved on the morning after the knife incident. Then answer the following questions.
• What kind of ‘scene’ is Dev playing out with Arthur?
• Do you have any worries about how he should relate to Arthur?
• How well is Dev establishing the facts of the knife incident?
• Is Dev ‘working in partnership’?
Listen again to the audio of Dev’s attempted conversation with Lynne. Dev tries twice to speak to Lynne through the door.
But what ‘script’ can you work from when someone is not even prepared to be in the same room?
Think about the scene and the roles cast for Dev and Lynne and how his scripts may be locking her into her role behind the door.
In his first attempt to speak to Lynne what kind of scene between them does Dev project?
• What kind of reply from Lynne does this script ‘expect’?
• Dev adopts a different ‘script’ the second time.
• What kind of scene does Dev project this time?
• What kind of reply from Lynne does this new script ‘expect’?
Dev’s second ‘script’ seems to backfire when Lynne storms out. Her parting insult suggests that she does not see Dev as a potential partner in working out a resolution to the situation.
Did this second ‘script’ sound too much as though Dev was on Arthur’s side, and treating her threat as an extremely dangerous incident?
Obviously, Dev will have to find another approach and really needs to engage with all those involved with the incident. In such an ambiguous situation assessing risk is going to be very difficult and Dev will need all the support he can draw from the other care workers involved.
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