Very rich and inspiring notes.
Very rich and inspiring notes.
After going through the section, it is very clear to me that the feedback is the back bone of a transformation operation because it is through it that the end product or output can be improved for customers to appreciate the service or good they consume without doubt.
Manufacture Transport Supply Service Overall transformation = macro operation Sub processes = micro operation
The Transformational Model of Operations Management simply lays bare what OM entails.
To the layman, Operations Management is the 'tangible' transformation processes and its final output without taking into consideration the equally important 'micro processes' that works together to realise the final product or service delivery. This is indeed and 'aha' eye opener.
Transformation process and feedback deals with changes in materials, information and customers. Using the example of beer making one can definitely see the process which the raw material goes through and then the finish product. Also feedback is very important to the Operation Manager because here it is he receives information on whether the finish product is good or need enhancement.
A transformation process is any activity or group of activities that takes one or more inputs, transforms and adds value to them, and provides outputs for customers or clients.Through the transformation processes and feedback, a company should take into consideration the positive and negative respond from customers of their goods and services and to develop ways to improve on these products
Goods and services go through a transformation process i.e from the raw materials to the the finish product e.g turning grapes into wine where the grape is the raw material and the wine is the finish outcome. Then selling it on the market and getting the feedback from consumers of this product
In the transformation processes, feedback is very important to companies because companies want to know if what they are producing are to consumers satisfaction. Also it helps in the enhancement of their goods and services.
i like the breakdown of operations into macro operations which is the broader operations and the micro operations which is the smaller units of operations that add up to become the macro operations.
A transformation process is any activity or group of activities that takes one or more inputs, transforms and adds value to them, and provides outputs for customers or clients. Where the inputs are raw materials, it is relatively easy to identify the transformation involved, as when milk is transformed into cheese and butter. Where the inputs are information or people, the nature of the transformation may be less obvious.
Transformation processes include:
• changes in the physical characteristics of materials or customers
• changes in the location of materials, information or customers
• changes in the ownership of materials or information
• changes in the purpose or form of information
• changes in the physiological or psychological state of customers.
Often all three types of input - materials, information and customers - are transformed by the same organisation. For example, treating a patient in hospital involves not only the ‘customer\'s’ state of health, but also any materials used in treatment and information about the patient.
One useful way of categorising different types of transformation is into:
• manufacture - the physical creation of products (for example cars)
• transport - the movement of materials or customers (for example a taxi service)
• supply - change in ownership of goods (for example in retailing)
• service - the treatment of customers or the storage of materials (for example hospital wards, warehouses).
Several different transformations are usually required to produce a good or service. The overall transformation can be described as the macro operation, and the more detailed transformations within this macro operation as micro operations.
The macro operation in a brewery is making beer (see graphic above). The micro operations include:
• milling the malted barley into grist
• mixing the grist with hot water to form wort
• cooling the wort and transferring it to the fermentation vessel
• adding yeast to the wort and fermenting the liquid into beer
• filtering the beer to remove the spent yeast
• decanting the beer into casks or bottles.
A further component of the transformation model is the feedback loop. Feedback information is used to control the operations system, by adjusting the inputs and transformation processes that are used to achieve desired outputs.
Feedback is essential for operations managers. It can come from both internal and external sources. Internal sources include testing, evaluation and continuously improving goods and services; external sources include those who supply products or services to end-customers as well as feedback from customers themselves.