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Information Technology - The Use/Evaluation Phase: using the system
The Use/Evaluation Phase: using the system
The Australian Tax Office uses an interactive form to gather information
about the effectiveness of its website.
This area, as the name implies, looks at how well the system interacts
with those who use it. Issues that may be investigated could include: Is
the system user friendly, is it able to deliver the information required in
a timely manner, can the appropriate people (staff and/or customers) access
it? This data may be gathered through the use of surveying customers,
logging help desk enquiries or monitoring staff absentee rates.
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