Operations managers are responsible for managing activities that are part of the production of goods and services.
Their direct responsibilities include managing both the operations process, embracing design, planning, control, performance improvement, and operations strategy.
Their indirect responsibilities include interacting with those managers in other functional areas within the organisation whose roles have an impact on operations. Such areas include marketing, finance, accounting, personnel and engineering.
The people employed by an organisation either work directly to create a good or service or provide support to those who do. People and the way they are managed are a key resource of all organisations.
An organisation's buildings, facilities, equipment and stock are directly involved in or support the operations function.
Most of the costs of producing goods or services are directly related to the costs of acquiring resources, transforming them or delivering them to customers. For many organisations in the private sector, driving down costs through efficient operations management gives them a critical competitive edge. For organisations in the not-for-profit sector, the ability to manage costs is no less important.