The Implementation Phase: educating users
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The Implementation Phase: educating users

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    Zinabie Tadesse G.
    ET
    Zinabie Tadesse G.

    Some of the factors that will need to be taken into consideration when designing a training program include: the existing skill sets within the company, the extent of the change, the funds available and the number of users to be trained. In addition to this, decisions made in the implementation plan will have an impact on the training programs as well. This is because there may be elements of a proposed training program that cannot be carried out until other parts of the implementation program are complete

    Ahmed Sayed A.
    EG
    Ahmed Sayed A.

    It is important that all users of the system are trained in its operation. If the customers of the company are one of the direct users groups of the system (such as bank customers and ATMs) then they will need to be included in the education program.

    Khan Agha S.
    AF
    Khan Agha S.

    Having created the environment for the deployment of the new system, it is important that all of the users are educated in the use of the new system. While this is an obvious step, it is a very important step in the success of the new system. There are a number of training strategies a company might employ when implementing a new system - from onsite training to specialist courses.

    Maria Manuel B.
    PT
    Maria Manuel B.

    Education the users can be complex but it is crucial for the success of the project.

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