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Module 1: System development life cycle

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The use/evaluation phase

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Information Technology - The use/evaluation phase

The Use/Evaluation Phase

Once the system has been implemented, the final phase in the project will
be the use and evaluation phase. In this phase, the system should be in
full use to meet the objectives that were initially identified in the
planning phase.

The use/evaluation phase has a number of steps:

* using the system

* auditing the system (including a post implementation review)

* maintaining the system

* re-engineering proposals.

Some methods by which data can be gathered for this phase include:

* recording equipment breakdowns

* monitoring staff absentee rates

* logging help desk enquiries

* surveying customers

For each of these methods, some or all of the following criteria may be
applied:

* efficiency (time, cost, effort)

* effectiveness (timeliness, accuracy, relevance, completeness)

* maintainability

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