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Over the last few years electronic documentation has become a popular way to give employees and/or end users the assistance they require to complete tasks. Most software packages now come with the help manual in printed as well as electronic form. Electronic documentation takes advantage of hypertext and other multimedia elements. Some packages also come with a CD-ROM to take the user through a series of tasks to familiarise them with the software or hardware operations. Because these forms of documentation are available at any time from the computer they are often referred to as being 'online'.