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Effective Communication in the Workplace - Lesson Summary

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The key points from this module are:

Poor communication breeds poor decisions.
Communication is not about you. It is about the person or people you are interacting with.
To be a good communicator, you have to focus more on your audience than on yourself.
Communications that intend to have a single but focused purpose are believed to be better than the ones that have multiple purposes and outcomes.
The stakeholder analysis tool can be used to understand your audience and what they might want from you.
For your communication to be effective, it must deliver an outcome.
A facilitator is an intermediary through whom discussions and actions can be coordinated more easily, and decisions reached more efficiently.
It is critical to decide on the goal of the meeting when planning an agenda.
A process map helps an individual to see the big picture of the business process where a problem is being encountered.
A flipchart can be used to evaluate your facilitation with the audience.