Module 1: Communication

Communication is vital to organizations. Poor communication is prevalent between senders and receivers.

Communication fulfills three functions within organizations, including coordination, the transmission of information, and sharing emotions and feelings.

Noise can disrupt or distort communication.


Many barriers to effective communication exist.

Examples include filtering, selective perception, information overload, emotional disconnects, lack of source credibility, workplace gossip, gender differences, and semantics.

The receiver can enhance the probability of effective communication by engaging in active listening.

Types of communication include verbal, written, and nonverbal.
Surprisingly, 55% of face-to-face communication comes from nonverbal cues such as tone or body language.
Different communication channels are more or less effective at transmitting different kinds of information.
In addition, communication flows in different directions within organizations.