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Organizational Support Technologies - Lesson Summary

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The key points from this module are:
Knowledge management refers to the set of business processes developed in an organization to create, store, transfer, and apply knowledge.
 
Expert systems are intelligent techniques for capturing tacit knowledge in a very specific and limited domain of human expertise.
 
Decision support systems are primarily human-computer interactive systems, which aid management in making decisions.
 
The four stages of a knowledge management value chain are:
 


Knowledge acquisition
Knowledge storage
Knowledge dissemination
Knowledge application

Executive support systems help managers to identify factors that are critical to accomplishing strategic objectives.
 
Learning management system provides the tools, which are necessary for management, delivery, tracking, and assessment of various types of employee learning and associated training.
 
MOOC is an online platform where courses are made available via the web to a very large number of participants and business houses are taking advantage of that.
 
MOODLE is a free open source software package that helps teachers to create effective quality courses and helps the students to learn at their pace and their convenience.
 
The three kinds of intelligence-based information captured in the executive support system are:
 


Market intelligence
Investment intelligence
Technology intelligence