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Having completed this module, you will be able to:

Define anger as an emotion.
List the psychological effects of anger on a person.
Distinguish between the different types of anger.
Explain the Buyer's remorse phenomenon and how to deal with it.
List the various principles of anger management.
Summarize the process of stress management.

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Module 1: Effective Ways to Deal with an Angry Customer

Module 1: Effective Ways to Deal with an Angry Customer

Effective Ways to Deal with an Angry Customer - Learning Outcomes

Introduction

The Twelve Step Process

Effective Ways to Deal with an Angry Customer - Lesson Summary

Course assessment

How to Deal With a Rude or Angry Customer - Course Assessment

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Module 1: Effective Ways to Deal with an Angry Customer

Module 1: Effective Ways to Deal with an Angry Customer

Effective Ways to Deal with an Angry Customer - Learning Outcomes

Introduction

The Twelve Step Process

Effective Ways to Deal with an Angry Customer - Lesson Summary

Course assessment

How to Deal With a Rude or Angry Customer - Course Assessment

We offer unlimited learning for free. Be a part of our mission.

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Learners with study reminders are 34% more likely to finish their course!

Set A Weekly Study Reminder

Set Study Reminders

Set Study Reminder

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