Having completed this module, you will be able to:

- Describe the Copernican Revolution and lists examples of the Copernican Revolution
- Outline the principles of creative thinking
- Explain why problem-solving efforts sometimes fail
- Discuss new tools for problem-solving to think about problems in a new way
- State the three types of problem and lists the tools that work best with each of them.
- Lists the benefits of problem-solving and improvement work
- Recall how to organize an effective problem-solving team