Módulo 2: Comunicação Eficaz - Lesson Summary | pt-BR - 880 - 56895
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Lesson Summary

Communication



The standard model of communication has evolved based on two parties-the sender and the receiver-exchanging information or ideas.



The way you communicate can determine the level of trust that your colleagues or customers have in you.



Always communicate in a timely manner and in the method that your customer prefers.



People absorb and comprehend information in four distinct ways:


Why They want to know the reasons

What They want to know the facts

How They want only the information they need

What if They want to know the consequences

Behavior and Etiquette



Etiquette can make the difference in how your customer perceives you and your personal brand.



Business meals are so important that many companies use business lunches or dinners as part of the interview process. Table manners are a form of nonverbal communication, and impolite etiquette can reverse all of your effort.



Etiquette is important when using communication methods such as: email, text or instant messages and social networks and you should take time to choose your method carefully.



Social Media provides an opportunity to listen to customers, this can help in turning a bad situation into a good one.

Informational Interviews


An informational interview is: one-on-one communication that helps you learn about different industries and potential careers.



An informational interview is a time to make an impression on someone, demonstrate your skills, and network.



Be prepared to ask the questions and keep them focused on learning.

Show the samples of your work while you are talking about why you are interested in pursuing a career path in the industry.

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