Diploma in Business Process Management - | pt-BR - 623 - 44699
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  • Nota de Estudos
  • Rever Tópicos
    Vithaya L.
    TH
    Vithaya L.

    What is knowledge management?

    Vithaya L.
    TH
    Vithaya L.

    What is the primary enable of knowledge management efforts ?

    Vithaya L.
    TH
    Vithaya L.

    What is effective knowledge management means?

    Vithaya L.
    TH
    Vithaya L.

    What use of electronic communications technology namely?

    Vithaya L.
    TH
    Vithaya L.

    what does capabilities of groupware?

    Vithaya L.
    TH
    Vithaya L.

    What the people consider the roots of knowledge management to be in the development?

    Vithaya L.
    TH
    Vithaya L.

    How does organization individual is faced with problem and unsure of the solution?

    Hasan R.
    PK
    Hasan R.

    Knowledge management is the process of capturing, storing, retrieving and distributing the knowledge of the individuals in an organization for use by others in the organization to improve the quality and/or efficiency of decision making across the firm. The primary enabler of knowledge management efforts is the power of contemporary information technologies. Effective knowledge management means that an organization must be able to connect the knowledge of one individual with other individuals in the firm who need the same knowledge. Distribution dictates the use of electronic communications technology – namely groupware systems. Advanced database management systems and AI systems technologies for orderly storage and retrieval of the captured knowledge are also critical. All of the capabilities of groupware, as discussed earlier in this chapter, are pivotal to supporting knowledge management for organizations of virtually any size. Even the simplest components such as e-mail and document sharing are vital components. Add to these the capability of Electronic Document Management systems and the information content of the electronically distributed messages vastly increases. Indeed, many people consider the roots of knowledge management to be in the development of Lotus Notes, a widely used groupware system specifically designed to facilitate sharing of documents, e-mail, and group communication. In many organizations, when an individual is faced with a problem and is unsure of the solution, he or she will post the problem to an electronic blackboard maintained by the groupware system. Other individuals in the organization who have the knowledge to resolve the issue will note the query on the blackboard and e-mail their suggested solution approach to the original individual posting the issue – hence, sharing their knowledge. The document component becomes a means of making the process even more efficient by having individuals within the organization transfer documents detailing their resolution to a given problem to a central repository

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