Business process reengineering (BPR) is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance, such as cost, quality, service, and speed. There is emphasis on four words in the definition focusing on four key components of BPR.
Business process reengineering is an activity larger in scope than systems development, as it addresses all of the processes in the organization, including the information systems processes.
Business process reengineering has been likened to presenting an organization’s management with a blank piece of paper and asking them to reinvent the organization from scratch.
People’s concerns regarding IT and business process changes center on actual and perceived changes in work procedures and relationships, corporate culture, and organizational hierarchy that these changes bring.
The change must be managed, but not directed. Rather, users must participate in the development and change processes.