A Filosofia de Serviço de Varejo
Loading

FLASH SALE: 25% Off Certificates and Diplomas! Sale ends on Friday, 25th September 2020

Claim My 25% Discount
Anterior Previous slide Next slide Próximo
New course

Este curso foi revisado!

Para uma experiência de aprendizado mais agradável, recomendamos que você estude a versão republicada amigável deste curso.

Leve-me ao curso revisado.

- or -

Continue studying this course

A Filosofia de Serviço de Varejo

  • Study Reminders

    Set your study reminders

    We'll email you at these times to remind you to study

    You can set up to 7 reminders per week

    You're all set

    We'll email you at these times to remind you to study

    Monday

    -

    7am

    +

    Tuesday

    -

    7am

    +

    Wednesday

    -

    7am

    +

    Thursday

    -

    7am

    +

    Friday

    -

    7am

    +

    Saturday

    -

    7am

    +

    Sunday

    -

    7am

    +
  • Nota de Estudos
  • Rever Tópicos
    Carla S.
    IE
    Carla S.

    There’s a mistake on the last slide of the unit “The Philosophy of Retail Service”, as it says End of Unit: “Learning Outcomes”, instead of End of Unit: “The Philosophy of Retail Service”.

    Raymond A.
    NG
    Raymond A.

    The customer is 'King'.

    Olushola O.
    SL
    Olushola O.

    no matter what the personnel in the store is doing, greeting and helping the customer out should be a priority........................ this information is priceless. Looking at this from a customers perspective, it feels good not to be ignored when one enters a store.

    Leticia Rose N.
    GU
    Leticia Rose N.

    You do not want any customer to form a negative opinion of your store because they have to interact with someone working there who is having a “bad day”. All personnel should think in terms of the impression they are giving each time they interact with a customer. Smile, be positive, be helpful, pay attention, and be sincere. Every employee in the retail industry should understand that they are expected to provide excellent customer service and be aware of the consequences should these expectations not be met. It is an absolute given that the first priority of every employee is customer service. Expectation: Employees are expected to be courteous, attentive, and helpful. Rudeness and avoiding or ignoring a customer should not be tolerated. The commitment to deliver excellent customer service is not just a policy, it is a job requirement. Failure to meet customer service expectations is a failure to do your job! Involvement: Everyone must be involved in focusing on the customer, providing positive customer service, and in reinforcing that behaviour throughout the store. It is not just the job of the person at the service counter to provide good customer service, it is everyone’s job! Responsibility: Every staff member must take responsibility for seeing that each customer is greeted, listened to and helped. Contact with each customer should be a positive experience, and the customer should not have to seek assistance—they should be offered assistance. Purpose: The purpose of retail employees is to offer excellent customer service to each and every customer whether they come into the store, call on the phone, or use the website. It involves a way of thinking and acting that is focused solely on customers. A retail customer is anyone who comes into your store, calls on the phone, or visits your website. It is your job to let each customer know they are important to you and your store and make them feel welcome.

    Leticia Rose N.
    GU
    Leticia Rose N.

    IT'S A DOMINO AFFECT. Upper management may not be the face of the organization but they too have are apart of this. If you expect your staff to deliver excellent service recognize them, show your appreciation. It'll only boost up the morale and eliminate the "bad days" :)

    Marina W.
    US
    Marina W.

    very true in the focus of customer service being the number one factor

    Precious K.
    BW
    Precious K.

    Expectation: Employees are expected to be courteous, attentive, and helpful. Rudeness and avoiding or ignoring a customer should not be tolerated. The commitment to deliver excellent customer service is not just a policy, it is a job requirement. Failure to meet customer service expectations is a failure to do your job! Involvement: Everyone must be involved in focusing on the customer, providing positive customer service, and in reinforcing that behaviour throughout the store. It is not just the job of the person at the service counter to provide good customer service, it is everyone’s job! Responsibility: Every staff member must take responsibility for seeing that each customer is greeted, listened to and helped. Contact with each customer should be a positive experience, and the customer should not have to seek assistance—they should be offered assistance. Purpose: The purpose of retail employees is to offer excellent customer service to each and every customer whether they come into the store, call on the phone, or use the website. It involves a way of thinking and acting that is focused solely on customers.

    Daba O.
    NG
    Daba O.

    Customer service begins with the appearance/look of the retail shop

    Himstone S.
    UG
    Himstone S.

    No other industry needs customer service more than the retail industry, but great customer service requires great management of customer service level employees

    Himstone S.
    UG
    Himstone S.

    Customer service begins with the appearance/look of the retail shop

Notification

Você recebeu uma nova notificação

Clique aqui para visualizar todos eles