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Information Technology - The Implementation Phase: educating users
The Implementation Phase: educating users
Image. The more effectively the users are trained in the system, the less
problems there will be with it.
Image. Each type of training has benefits and disadvantages. What is important
is that each company decides upon the most appropriate training based on
its individual needs and requirements.
Image. Where customers need to be included in the education program, the
complexity of the education program delivery increases.
Having created the environment for the deployment of the new system, it is
important that all of the users are educated in the use of the new system.
While this is an obvious step, it is a very important step in the success
of the new system. There are a number of training strategies a company
might employ when implementing a new system - from onsite training to
specialist courses.
Some of the factors that will need to be taken into consideration when
designing a training program include: the existing skill sets within the
company, the extent of the change, the funds available and the number of
users to be trained. In addition to this, decisions made in the
implementation plan will have an impact on the training programs as well.
This is because there may be elements of a proposed training program that
cannot be carried out until other parts of the implementation program are
complete. For example, the training program cannot commence until after the
new software has been written and tested, or if the training program is to
involve "hands on" experience with the new hardware, this cannot happen
until after the new equipment has been installed.
It is important that all users of the system are trained in its operation.
If the customers of the company are one of the direct users groups of the
system (such as bank customers and ATMs) then they will need to be included
in the education program.
Customer training increases the complexity of the program. This is because
there is significantly less control over the training that can be given to
the customers. (By this, it is meant that, while it can be mandated for
employees to undergo an education program, you cannot make customers do
this, even if it is in their best interests.)
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You have to educate the users of this system
There are two important points noted: 1. it is important that all of the users are educated in the use of the new system. 2.The more effectively the users are trained in the system, the less problems there will be with it.
It is important that all users of the system are trained in its operation. If the customers of the company are one of the direct users groups of the system (such as bank customers and ATMs) then they will need to be included in the education program
Since training cannot be mandated to customers what are some of the problems this may pose regarding the implementation of a new system?
The more effectively the users are trained in the system, the less problems there will be with it.
users using the equipment must know the function of each systems
Having created the environment for the deployment of the new system, it is important that all of the users are educated in the use of the new system. While this is an obvious step, it is a very important step in the success of the new system. There are a number of training strategies a company might employ when implementing a new system - from onsite training to specialist courses
What are the procedures to be followed in training the users?
good training in my country depends completely on funds availability!
Educating the users involved finding out the level of users, consider whether the system will only affect the office staff or it will have an impact for the whole community. Some system are easier to implement that after informing everyone you can easily say “go live” but some systems which will affect a great deal of clients then level of training should be arranged accordingly.